Shipping & Returns

We ship via U.S.P.S. Priority Mail. This is usually two-day service, but the the Postal Service may take longer to deliver packages depending on how busy their network is, especially around the holidays.
We ship all orders by the end of the next business day.
Unfortunately, we cannot ship to locations outside the United States.
All orders with a value of $1000 or more ship with free signature confirmation. If you would like to decline this service, please let us know at the same time that you place your order.
The Shepherd Textiles team will be out of the office the week of April 14th through April 20th, 2024. All orders received during that time will ship the week of April 22nd.

We accept online payments by credit or debit card using Stripe, the credit card processor for Squarespace. Refunds are processed the same way.

We are happy to accept returns on most unused and undamaged merchandise as long as a return request is made within one week of the delivery date.
We cannot accept returns on woven goods that have been damaged, worn, or washed; fiber roving that has been pulled apart or that weighs less than its original weight; or natural dyes after the shrink wrap has been removed.
Please note that we cannot accept returns on any wild vicuña products. All sales of vicuña are final.
For returns, please email us at info@shepherdtextiles.com. After we authorize the return, you can mail it back to us using any postal service that includes a tracking number. As soon as we receive it we will refund the full purchase amount, less the original cost of shipping.
Return shipping address: Shepherd Textiles, LLC. 122 N. Blakely St. Ste. 334, Monroe, WA 98272.

Information on how we collect and use personal information can be found in our privacy policy.

We make every effort to create a consistent product, but hand-spinning is an artform and some inconsistencies do occur in handspun yarn. Yarn diameters and lengths are approximate. Likewise, naturally dyed yarns are unique and each naturally dyed skein may display minor variation.
We do our best to take photos that accurately portray the colors of our goods. However, differences in screen settings can make some colors appear different than in real life.